FAQ

YOU CAN CONTACT US AT

Pt. Golf Direct 
(Exclusive Distributor of PinHigh in Indonesia)
Golden Plaza Fatmawati Block D 17
Jl R.S. Fatmawati No 15
Jakarta 12420
Indonesia
info@golfdirect.asia

  • Q) Who can buy from Golfdirect.asia?

    • To be able to shop at www.golfdirect.asia you should be above 18 years of age and legally allowed,by the laws governing your land, to shop in Indoniesia.
    • You need to have a valid credit card or debit card (VISA, MASTERCARD) or have a netbanking account with one of the banks enabled on our payment gateway. You can use PayPal to shop at our website too.
  • Q) How can I stop Golfdirect e-mails from going into my spam folder?

    • We take extreme care to not spam our customer's mail boxes. However, due to personal settings sometimes our emails may land in your spam / junk mail folder. You will need to add Golfdirect mail id onlinesupport@golfdirect.asia into your trusted sender list.
  • Q) How do I manage the emails I receive? Or how do I unsubscribe from your mailing list?

    • Based on the choices you have made during various online / offline interactions with us, we would communicate with you periodically for event based communications such as order information, renewal notices, invites, reminders, special offers etc.
    • If you no longer want to receive emails from us, you can select your preferences online in "My Account" section. However, you would continue to receive transaction based e-mails such as order confirmation mail etc.
  • Q) What is a coupon? I have received a promotion coupon code how do I use it?

    • We introduce various promotions from time to time. To enable you to take benefit of these promotions, you are provided with relevant promotion coupon codes.
    • In order to take benefit of the discount / promotion, you will need to enter the promotion coupon code in the space provided for it in your shopping bag, and click the "Apply" button next to it.
    • Your coupon will be applied ONLY after you confirm your order by clicking on the Place Order button later in the checkout process.
    • Multiple coupons cannot be used on a single order.

Merchandise related Queries

  • Q) Is there any difference between the merchandise sold at Golfdirect.asia and physical stores?

    • Golfdirect.asia offers the same quality of merchandise as sold in stores, and the prices are also typically the same. However, we are currently not offering the complete range of products available in our store, on our website, though we are continually expanding the range.
    • Q) What type of products do you sell on-line?
    • We sell Golf apparel, accessories for men. These products can be used as lifestyle products too.
  • Q) Can you arrange for the delivery of a product which is available in our physical store but not available online?

    • We can only deliver products which are featured on the website and available in stock
  • How do I understand which size will fit me? Do you have size charts?

    • All branded products usually have standard sizes, and we provide size information for PINHIGH on our website.
  • Q) What are the wash care instructions for the product I have ordered?

    • Wash care instructions wherever applicable can be found on the product details page. This is the page from where you added the product to the shopping bag. Alternately, most garments come with wash care labels.
  • Q) I searched, but I can't find the item which I saw in one of your stores.

    • It is possible that you may not find an item you saw in the store, since it could have gone out of stock, or it may not be a part of our online range at present.

Payment related queries

  • How can I make a payment?

    • Currently we only accept VISA, MASTERCARD & Paypal
    • Q) Do you accept debit cards?
    • No, currently we do not accept payment through debit cards
  • Q) Do you accept payment through cheque/Demand Draft?

    • No, currently we do not accept payment through cheque/Demand Draft
  • Q) Can I buy PinHigh gift voucher (GV) online?

    • Yes, You can buy a gift voucher online. But this GV will be used online for online shopping and will not be used for store purchases.
  • Q) Can I redeem Store received PinHigh gift voucher for online shopping?

    • No you cannot redeem physical (paper) gift vouchers online. Physical GV received from a store will be redeemed only at the store.
  • Q) When would the payment be deducted from my card account? Would I be charged as soon as I complete ordering online?

    • Yes, an amount equal to your total order value will be blocked against your credit card limit, as soon as you complete the transaction. In the unlikely event that we are unable to ship your full order, you shall not be charged for any items, which are not delivered to you, or shall receive a full refund for the amount of such undelivered items
  • Q) Is Stop-payment allowed in case I realize my card has been misused or a purchase made fraudulently?

    • You will need to report the incident to your card issuing bank.
  • Q) What should I do if my credit card has been compromised when I am trying to make a payment online?

    • We do not store your complete credit card information on our website, and hence this cannot be compromised on our website. If you suspect that your card has been compromised on some other website and has been misused on our website, please immediately report the incident to your card issuing bank. Please also refer our privacy policy, which mentions that we do not collect or store your complete credit card information, and this is securely transmitted directly to the Bank's payment gateway.
  • Q) Can I pay in-store for a product bought online?

    • Sorry, as of now we do not offer such facility.
  • Q) Is Cash On Delivery available in Australia?

    • No, Currently cash on delivery is not applicable in Australia.
  • Q) Can I club payment options?

    • We allow clubbing options for Gift card with Credit card/Paypal together
  • Q) What if my balance on Gift card is lower than the order value?

    • If the balance in your gift card is lower than the order value, you can combine your payment with Credit card or Paypal.
    • Q) What happens when I return merchandise in which I had used dual payment options?
    • The amount equivalent to the value of the returned merchandise shall be reversed back in the manner in which the payment was initiated first being Gift Card followed by credit card/Paypal
  • Q) Can I use multiple Gift card numbers in one order?

    • NO

Registration related Queries

  • Q) Is registration compulsory? Or Do I need to register to be able to shop at www.golfdirect.asia

    • No, you need not register to shop at golfdirect.asia. However, if you register you could avail of the benefits of better service, quicker checkout and a host of special privileges.
    • To shop without registering, you just need to click on the "continue as guest' option on the sign-in/register page during checkout.
  • Q) Are my personal details secured?

    • Please refer our Privacy Policy
  • Q) Is there any charge for registration?

    • No, registration on Golfdirect.asia is absolutely free
  • Q)Under what circumstances can my registration expire?

    • Usually registrations do not expire. However, if your account is in-active for a fairly long period we may suspend it or de-activate it, in which case, you can contact our Customer Service Representative to activate the account. They will reactivate your account after verification of some details to confirm your identity.
  • Q) What are the benefits for registration?

    • As a registered member you enjoy following benefits:
      • Express Checkout - Sign in and proceed to checkout for quick ordering.
      • Order History - Review the details of your Order history and status.
      • Address Book - Create and save addresses of your family & friends for faster check out.
  • Q) Can I cancel my registration any time?

    • Yes, you can cancel your registration at your wish. You will need to contact our Customer Service Representative with a request and reason for cancellation and we will do the needful within 15 working days
  • Q) What if I have forgotten my Password?

    • We can help you retrieve your password. Please contact our customer service for this.
  • Q) How do I change my password?

    • You can change your password in the My Account section
  • Q) Can I edit my personal details

    • Yes, most of your personal detail is editable. It can be done in the My account section under edit profile tab
    • However, you will not be able to modify your Title, Name, Gender, and Date of birth if you have linked your First Citizen membership with the online account.
  • Q) What if I have forgotten my Login Id/ Customer Id?

    • You may write to us at onlinesupport@golfdirect.asia with following details (which you provided at the time of sign in
      • Date of birth
      • First Name
      • Last Name
      • Address provided
      • Past order number of an order placed from your login id, if any
  • Q) How can I change my email address? Can I change the email id I used for registration?

    • You can not modify your e-mail address, since your email address is your user Id.
  • Q) Is email address mandatory when registering?

    • Yes. Your email ID is the same as your username/login ID, and is therefore required when you create an account on golfdirect.asia